Books
International journal of management and marketing research
The effects of leadership styles on knowledge-based customer relationship management implementation| Consumer penalty evaluation: differences between cooperative and rebellious customers| Service quality in the public service| The relationship between sales skills and salesperson performance: an empirical study in the Malaysia telecommunications company| Innovation and the value of failure| Evidence on the characteristics of women entrepreneurs in Brazil: an empirical analysis| Factors that shape the human resource architecture in the Australian business environment: The Delphi technique
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