Gaya APA

Fitzsimmons, J, A. (2008). SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY ED.7 . New York: McGraw-Hill Irwin.

Gaya MLA

Fitzsimmons, James, A. "SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY ED.7". New York: McGraw-Hill Irwin, 2008. Books.